Refund policy

According to the Consumer Protection Act, the customer has the right to return an unused product purchased in a remote shop within 14 days of receiving it. Contact our customer service when making a return. The return is not free.

 

Return instructions

The product must be returned intact and must be unused, in its original packaging and with original labels, i.e. in the same condition as it was when received.

In the case of a return, the customer fills out the return form and packs the returned product and the return form and returns them to Lasessor La Oy. More detailed return instructions can be obtained from Lasessor's customer service or from the return form delivered with the shipment

When Lasessor La Oy has received the appropriate product return and inspected the product, the performance paid by the customer will be returned as soon as possible (after 30 days at most) using the same payment method as the customer paid for the order.

 

Quality guarantee

We carry out an individual quality check for all our products. If, despite this, errors are found in our products, we will replace the product free of charge with a new, error-free one, or alternatively return the paid amount to the customer's account.

 

100% satisfaction guarantee

We invest in our customers' satisfaction and we hope that both our products and services meet our customers' expectations. If for some reason the customer is not completely satisfied with the product he received, he has the right to return it within 14 days of receiving the product. Instructions for returns can be found in the Returns section of the delivery conditions. If necessary, you can get more information from our customer service, webshop@lasessor.com.

 

Validity of the contract terms

The terms of the contract are valid for the time being. Lasessor Oy reserves the right to change the terms of the contract unilaterally and without prior notice, however, so that the terms of the contract valid at the moment of the order are valid for the duration of the order. The up-to-date terms and conditions can be found in Lasessor's online store and should always be checked when placing an order.

 

Customer register

Lasessor La Oy maintains a register of its customers. Information stored in the customer register is treated confidentially and is not disclosed to a third party. The statutory information about the controller of the customer register is available at the address kaspalvelu@lasessor.com.